Should Your Multi-location Business Use a Call Center?

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Show Notes

Show Notes


In this episode, Matt Nickols (CEO of MarketSnare), Elliot Olson (Sales & Marketing Manager of MarketSnare), and John Goddard (Business Marketing Consultant of Goddard Industries) explore various topics related to multi-location marketing, including:


* Should a business with multi-locations use a call center?

* What happens when a business has many locations, and an agent at one location gets overwhelmed with calls and orders? Will those leads be lost? What if instead of sending customer enquiries to individual locations, what if they were sent to a centralized place? Would that call center convert more leads?

* What are some effective communication strategies for businesses with various separate physical locations?

Thanks to our guest! Connect with John Goddard on LinkedIn:

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Be sure to subscribe to “The Multi-Location Marketing Show.” In our podcast, co-hosts Matt and Eilliot will share stories that empower marketers to take control of local websites, listings, reviews, social media, lead nurturing, and digital ads that deliver unrivaled results in each local market.

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* Matt Nickols:

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MarketSnare’s local marketing automation platform empowers marketers to efficiently scale local marketing programs across many locations through unique centralized tools & services designed for multi-location businesses. Take control of local websites, listings, reviews, social media, lead nurturing, & digital ads to create marketing programs that deliver unrivaled results in each local market:

This episode was produced by Story On Media & Marketing:

  • Matthew Nickols
    Matthew Nickols
    Matthew Nickols, Founder and CEO of MarketSnare, is a veteran of the digital marketing industry with more than 25 years experience. As chief strategist and consultant, Matthew has worked with SMBs to Fortune100 companies across multiple industries. For the past decade, his focus has been on increasing effectivity, improving ROI, and maximizing efficiency of multi-location marketing programs.
  • Elliot Olson
    Elliot Olson
    Elliot Olson, our host and a passionate professional for business growth, works with leaders and teams supporting them in local marketing and customer experience. For the past three years he’s helped multi-location marketers navigate the challenges of deploying and managing local marketing programs.